Refund policy

Refund Policy

Effective Date: 05/03/2025

At LumeaMart, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, our refund policy is designed to be fair and transparent. Please read the following terms carefully.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The request is made within 30 days of the delivery date.

  • The product must be unused, in its original packaging, and in the same condition as received.

  • A valid proof of purchase (order confirmation or receipt) must be provided.

  • Refunds will not be granted for items that are damaged due to misuse, improper handling, or normal wear and tear.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Clearance or discounted items.

  • Gift cards or promotional vouchers.

  • Items marked as final sale.

  • Products that have been used, altered, or damaged after delivery.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support at LumeaMart@gmail.com with your order details.

  2. Our team will review your request and provide instructions for returning the item if eligible.

  3. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  4. Approved refunds will be processed within 5-10 business days, and the amount will be credited back to your original payment method.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

5. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or contact your payment provider, as processing times may vary.

  • If the issue persists, contact us at LumeaMart@gmail.com for further assistance.

6. Exchanges

We do not offer direct exchanges. If you need a different product, please initiate a return for a refund and place a new order.

7. Changes to This Policy

LumeaMart reserves the right to modify this refund policy at any time. Changes will be posted on our website with an updated "Effective Date."

For any further inquiries, please reach out to us at LumeaMart@gmail.com.